FAQ

In order to place an order in our shop, you need to set up a customer account. This makes the processing of your order easier for you and for us. You will be quickly and securely guided through the ordering process, can save several shipping addresses, deliver your order to a DHL subsidiary or a packing facility, track the order process to date, and much more.

Yes, your password will be sent to your registered email automatically.

If you have forgotten your password for your account, you can have a new one sent to you by e-mail. Simply go to the symbol of the customer account, enter your e-mail address, which you have entered for the customer account and then click on “forgot password”. Open the e-mail and click on the link in it to set a new password.

In your personal customer account, you can always change your name as well as the stored e-mail address and the selected password under “My user data”. Complete the change by clicking “Save”.

You can change your address in your personal account. In “Addresses”, click on the edit box next to your address. After you have entered the new address data, finish the process by clicking “Save”.

If you want to delete your customer account for our online shop, please contact us by e-mail. Give us the e-mail address for the customer account and your name and address so that we can compare it. Once your account has been deleted by us, we will inform you about this by e-mail.

In our shop, you have several options to pay. Choose your preferred form of payment when completing the order. You do not incur any additional costs (except possibly shipping costs). Prices include VAT.

• Payment in advance / Prepayment
  Payment must be made in advance, for subsequent orders you will receive a proforma invoice. Please indicate your order number as the purpose of the transfer. Until the receipt of your payment, the ordered items will be reserved for you. Delivery can be made as soon as the payment has been cleared.  Please note that the payment may take 2-4 business days, depending on the bank.
• Pay with PayPal
  Of course, you can also pay safely and easily with Paypal. At the end of the order process in our shop, you will be forwarded directly to Paypal. There you can, if you already have a customer account, log in directly and make the payment. If you do not have an account with Paypal, you can either create a customer account or continue as a guest. The payment via Paypal is then immediately transferred after you complete the order with us.
• Pay by debit/credit card
  You can also pay for your order in the Vast Online Shop by debit/credit card. We accept Visa and Mastercard. Of course, your debit/credit card details will not be stored by us. Payment by debit/credit card offers you advantages such as a safe, simple, and convenient payment procedure, with no additional costs (except possibly shipping).

No returns are accepted without prior notices. Please contact customer service regarding your invoice number. We reserve the right to examine returned goods before issuing credit. Special order products or goods sold on a non-return basis may not be returned.

You may return an order within 14 days of receiving the order. Please note that we can only take back goods that are undamaged, unused, complete, and – if possible – in the original packaging when they are sent back to us. More information can be found in our General Terms and Conditions.

Within 14 days after receipt of the goods, you can exchange the products, provided they have not been used. Return the product and make a new purchase. A direct exchange is unfortunately not possible.

We sincerely apologize if you have received a product which is different from what you ordered. Please contact our Customer Service. We will find a quick solution.

We apologize if the desired product has arrived defective. Please contact our Customer Service either by phone, Mondays to Fridays from 8:00 am to 4:00 pm or send us an e-mail stating your order number and explain the defect. This makes it possible for us to search for a solution as soon as possible.

The prices stated on the product pages include VAT and other price components. The shipping cost depends on the quantity of the products and the destination you want to ship items to.

Once your order and payment have been received, we will ship the goods. If no different delivery time is noted for the respective article, the delivery time is 7-10 working days from the date the transaction was concluded (Monday to Friday, with the exception of public holidays in Pakistan).

As we are a manufacturer of demand. So Yes there is a minimum order quantity in our online shop. The minimum order quantity is 50 to 100 pieces per article and design.

Orders are usually delivered by DHL. In some rare cases, the items will be delivered by else.

Please understand that we cannot offer personal pickups in our factory because of the high order volume.

The shipping notification e-mail has a tracking link with which you can track your order.

You will receive a shipping notification by e-mail as soon as we have submitted your order to DHL. If the package does not arrive within stated days, it is best to first ask DHL directly or contact our Customer Service.

To subscribe to the Newsletter, please follow the link below and enter your e-mail address there. Please note that you will then receive a confirmation e-mail with a link to the final registration.

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We would like to answer all of your questions about our products and our online shop as quickly as possible. That’s why we have already put together a selection of topics at this site that many of our customers are dealing with.

If you cannot find an answer to your request, do not hesitate to contact us. Please use our contact form, We will answer as soon as possible. (Mondays to Fridays, 8:00 am to 4:00 pm). Please let us know your customer and order number (if available).